We try harder........because it matters

I've always maintained that real customer service cannot be simply bounded by the things that you sell and the things that you do.  A great case in point is one of our regular antipodean customers - Mike Lee.  Whenever Mike is in the UK he is a regular customer of Provender - partaking of a regular supply of flat whites, the odd lunch and communicating with everyone back home over Skype, using our 20meg wireless broadband connection.  Today Mike was in again to use the wi-fi but was somewhat dis-chuffed that the 'geniuses' at Apple had managed to trash his email settings and they had not been to reinstate them, thereby cutting of his email links to back home.

However, not to worry, after a short Google session and a poke around under the hood of the System Preferences app on Mike's iPad we had him up and connected in a matter of minutes.  I can only describe Mike's smile as slightly broader than when he found out that we could make him a PROPER flat white!!

Just another example of how the team at Provender are willing to go that extra mile to deliver 'above & beyond' customer service.

Yippee!!!!!!....a leaf

2 years of training and hundreds of coffees........and Karen has finally mastered the leaf pattern on her lattes!!!   Brilliant.  Well done......you've raised the bar for Tony, Carol and the rest of the team!!